Talktowendys creates a great impact on deciding the upcoming direction of a company. When you do the right type of survey, you get an insight into the people’s minds who are using your product. But how to determine a good survey strategy. Asking the right people is always key to a good survey but only the rightful target audience is not enough. Surveys are sometimes pretty boring and as a result people often tend to avoid them. Keeping the surveys, short, crisp, interesting and to the point is one more task to be noted while generating a survey form.
Also keeping the topic limited to one section and making the survey relevant to that topic. It should not cover the vast area of the product but a portion. In this way, you can get the right set of insights into people’s emotions towards your product. There is a widely renowned company known as Wendy which delivers excellent quality of food. They always take care of customer satisfaction. They offer free and easily redeemable coupons that can be redeemed at the restaurant on your next visit.
Since they take care of so much of their relationship with customers, they have created a different segment that focuses on surveying people for the betterment of their restaurant. That segment has been named talktowendy. This article is a walkthrough of their survey website wendywantstoknow.com. These surveys help in understanding the needs of their customers in an efficient way. The idea of having feedback for a company is good but that is applicable to the existing products and to some extent to the new products as well. However, from a survey, you can get bright ideas for your future products which lessens your burden. This is the main idea behind wendy’s so that they can build a quality restaurant for its existing as well as new customers.
- 1 A little insight into TalkToWendys and its products
- 2 TalkToWendys Customer satisfaction survey
- 3 How to enter yourself for TalkToWendy’s survey?
- 4 Rules you need to know before filling out the TalkToWendys Survey
- 5 Don’t mix Wendy’s complaint and Talktowendys survey
- 6 TalkToWendys Contact
A little insight into TalkToWendys and its products
Wendy’s is one of the top fast-food chain restaurants spread over the globe, which has its roots in America. They are especially known for their sea salt fries, frosty and square hamburgers. Apart from these they also make Beverages, Chicken Sandwiches, single or double Vaccinator, Black Bean burgers, Ciabatta Bacon Cheeseburger, Frosty desserts, Frosty shakes, and many more. Wendy is spread across the world in more than 3000 locations. It is highly unlikely that people didn’t hear about Wendy or didn’t go to Wendy.
Wendy’s founder Dave Thomas came with this brilliant idea of creating a fast-food restaurant and spread it across the world. The inauguration was done on November 15, 1969, and is the third-highest producer of hamburgers in the year 2016. The signature item, which is the square hamburger is the favorite among its customers. They are the provider of excellent food items that lure their customers again and again.
TalkToWendys Customer satisfaction survey
Wendy’s customer satisfaction survey, also known as Talk to Wendy is their official program which deals with collecting answers from people to some perfect set of questions. They will ask questions about the hotness and coldness of the food during the time it was being served. They will also ask about the hygiene of the restaurant you were present at the time. How well you were being served at the restaurant, what type of discount did you got or did you apply for any coupon discount are some of the questions they will be asking you typically throughout their surveys.
The most important question that they will ask is that “how did you get to know about Wendy? To make the survey easier they will be providing you with options so that everything that you have answered gets to help out the research and development team at Wendy’s. People usually don’t do anything free of cost. Either the thing they are doing is very interesting in nature like video games, for which they are willing to spend or they get paid directly or indirectly for doing the job. Wendy’s came up with a brilliant idea where they offer free hamburgers and sandwiches for completing a survey. The survey is basically used to know the level of pleasure or inconvenience they had while they are at a Wendy’s restaurant. This is a great and effective way to know about customer loyalty as well.
Not only this, if you are not satisfied with the service at the restaurant they provide a segment in the survey where you can openly describe the problems you had faced during your visit to the restaurant. On completing the survey successfully, you will get coupons as well to use at a Wendy’s outlet. Research and development are to the point while designing the survey. Once you have successfully registered the form, they will take note of your answers, analyze them and take action on the discrepancies on a fast track basis. Based on your answers, they will set out new training programs for their employees which helps to get them one step ahead every day.
How to enter yourself for TalkToWendy’s survey?
Follow the steps given below to take the TalkToWendys official survey
- Visit the website wendyswantstoknow.com to participate in the survey. The website itself will be having a lot of instructions on how to complete the survey.
- The bill receipt that you are having from your last visit is needed as they will ask you to fill out some details of your last visit.
- In order to proceed, you need to type in the restaurant number, date of visit, time of the visit and then you can press start to start your survey.
- In the next window, you will be prompted to answer some questions.
- Attempt all the questions successfully, after which they will provide you with a coupon code which you can use on the next visit to the Restaurant.
Rules you need to know before filling out the TalkToWendys Survey
- You must be 18 years or more of age, to be deemed qualified to take part in the survey.
- The wendy receipt contains a unique 8-digit code that you have to enter during the survey and hence this receipt is a must
- Once you get the coupon at the end of the survey, you need to use the coupon within two weeks after which it will not be valid.
- The survey is available currently in English, Spanish, and French. So if you are not so familiar with the languages, this survey is not for you. Only one coupon can be used in a span of 30 days. So if you have two coupons that have a higher validity, then you can only use the second one 30 days after you have used the first one.
- The coupon is that of one-time use and cannot be exchanged with currency whatsoever.
Don’t mix Wendy’s complaint and Talktowendys survey
There is a provision on their official website to give feedback as such but this should not be mixed with the talktowendys survey. However, both of these things serve the same purpose but the action is taken immediately without any planning to rectify the problem you faced soon after you have filled out the feedback form. However, the survey goes straight to the Research and development team where they analyze the answers and build new products for the betterment of the services at Wendy.
There is a reward in the form of a free hamburger or coupon code after you have successfully completed the survey but this is not the case with the feedback form as feedback is something you are willing to give for discomfort that you have faced while you were being served at the restaurant. The feedback form is basically a text box where you can write whatever you want to but talktowendys survey deals with the questionnaire. These questionnaires are predetermined with close-ended answers. Surveys are usually of boring type however this one survey has been taken by many. There is a huge difference in the format of the talktowendys survey and feedback form on the official website.
Postal Address Details: Wendy’s Menu Evaluation Sweepstakes Rules Request, PO Box 16350, Rochester, NY 14616.
Office number: +1 808-674-2737
Phone: 01 (888) 624-8140
Telephone: +1 614-792-7466
Official Survey Links By Language
Talktowendys survey is a great initiative from the company in order to make their service exceptional at all times. This survey is very much oriented towards those who love to eat at Wendy’s. However, if you go through all the terms and conditions, you will find out that, this is a win-win situation for you if you take part in the survey. Not only you will get a free hamburger, but also next time you step into the restaurant you will find it more convenient to have your lunch or dinner there. The survey is only present on the website and you will need a bill receipt of the restaurant in order to take part in the survey.
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